Privacy policy

This Privacy Policy applies to all personal data collected by Apekani Enterprises LLP (“Apekani”) including without limitation, by way of this Website, and explains how we manage personal data and comply with the requirements of applicable Indian privacy laws. 

COLLECTING YOUR PERSONAL DATA 

We collect personal data from customers (existing and prospective), suppliers, contractors, employees and prospective employees, and consumers and other individuals for various business and other purposes further listed below. In this section, we explain the types of personal data which we usually collect as well as how we collect this information. The type of information Apekani may collect from you will depend on the circumstances in which that information is collected. It may include, for example, your contact details (such as name, email address, address, phone number), date of birth, gender and where necessary to affect a purchase, exchange, return or similar transaction, your credit card, password or banking details (sensitive personal data or information). Apekani may collect personal data (including sensitive personal data or information): 

• when you contact us or our authorized retailers with queries or issues. 

• when you participate in our promotions or competitions. 

• when you fill in questionnaires, surveys or contact forms. 

• when you register or provide your details with or to us or our authorized retailers. 

• when you submit information through this Website (such as when you set up a user account, retrieve log-in information, make online orders or purchases, or enter other online transactions) or our social media channels.

• when you use this Website, in which case our system may automatically collect information relating to your visit to this Website, such as your IP address. If you do not provide Apekani with all requested personal data, we may be unable to assist you or provide you with our products and/or services, you may not be able to participate in our promotions or competitions or you may be unable to join the SCS, Apekani Club (or similar membership groups). Where practicable, we will collect personal data directly from you.

OUR USE OF COOKIES

Cookies are pieces of information that a website transfers to your computer's hard disk for record keeping purposes. Most web browsers are set to accept cookies. Apekani uses cookies to make your use of this Website, resources, and services as convenient as possible. Cookies in and of themselves do not personally identify users, although they do identify a user's browser. Cookies are useful to estimate our number of users and determine overall traffic patterns through this Website. We use the following cookies on our website:

Necessary Cookies: The data these services collect is necessary for the technical performance of the website, to provide basic shopping functions, as well as for security and fraud prevention purposes.

Statistics Cookies: Analytical cookies, including third-party cookies (like Google Analytics), help us to understand how users navigate and interact with our website. These cookies do not contain any information about your identity. The information is processed in an aggregated and anonymous form.

Personalization Cookies: Based on your interactions with the site, brand preferences, and shopping affinities, we can show you personalized content that fits your preferences.

Marketing Cookies: These cookies can be set by our advertising partners, via our website, and may be used to create a user profile based on your behaviour on our website to show you relevant advertisements on other websites. They work by clearly identifying your browser or your end device.

If you do not wish to receive any cookies, you may set your browser to refuse cookies, but this may mean you will not be able to take full advantage of the services and resources on this Website. 

USE, PROCESSING AND DISCLOSURE OF YOUR PERSONAL DATA

We will only use, process, and disclose your personal data (including sensitive personal data or information) in accordance with applicable Indian privacy laws, and this Privacy. Our purposes in collecting, holding, using, and disclosing information about you are to:

• develop, enhance, market, and provide you with our products and/or services (including repairs and returns). 

• respond to your queries if you are seeking information about our products or services. 

• communicate with you about our products and services.

• conduct promotions and competitions. 

• conduct market research and analysis. 

• process and assess employment applications.

• enforce agreements between you and us.

• keep you informed about our activities, products, and services. 

• comply with legislative and regulatory requirements.

• operate our business efficiently; and 

• create, develop, operate, and deliver and improve our products and services. Apekani may also use and/or process aggregated, anonymous data about its customers and/or website users as a group, for Apekani's business purposes. By agreeing to this Privacy Policy, you agree and consent that we may collect, handle, process, use, store, transfer, exchange, share, disseminate, destruct, or otherwise make use of your personal data (including sensitive personal data or information). Notwithstanding anything to the contrary, you further unequivocally agree and consent that we may use your personal data (including sensitive personal data or information) for the purposes set out in the Privacy Policies. In conducting our business, it may be necessary to share information about you (including the sensitive personal data or information) with and between our related bodies corporate, our authorized retailers and organizations that provide services to us. We would not otherwise disclose sensitive personal data or information to any other third party or other organization(s), without your consent (which you provide by agreeing to the terms of the Privacy Policies) unless:

• the disclosure is for one of the purposes described in or otherwise permitted by our Privacy Policies. 

• the disclosure is required or permitted by law. 

• we believe the disclosure is necessary to provide you with products or services which you have requested. 

• we believe the disclosure is necessary to protect the rights, property, or personal safety of another person or Apekani; or 

• the assets and operations of Apekani's business are transferred to a third party.

RETAILERS AND SERVICE PROVIDERS

Like most large organizations, we use a range of authorized retailers to sell and service our products and service providers to help us maximize the quality and efficiency of our services and our business operations. This means that individuals and organizations outside of our organization, such as third party retailers of Apekani products, third parties that operate the personal data on behalf of and in accordance with Apekani’s instructions (commissioned data processing) and third parties which Apekani commissions for repairs or delivery of our products, will sometimes have access to personal data (including sensitive personal data or information) held by us and may use and/or process it on behalf of us. We require our service providers to adhere to strict privacy guidelines and not to use and/or process the information for any unauthorized purposes.

USING YOUR PERSONAL DATA FOR MARKETING

We may use and/or process personal data you have provided to us, including your email address, to provide you with information in relation to new or updated products or services or exclusive offers, promotions, or competitions in which you may be interested. We will only do so in accordance with applicable laws or with your prior consent. If at any time you do not wish to receive such information from us, you may ask us to remove your name from our list by contacting us using our contact details below. Alternatively, if we send you such information by email, you can use the unsubscribe function in the email to inform us that you do not wish to receive such information from us by email. In either case, please allow 5 business days for your request to be processed.

DISCLOSING YOUR PERSONAL DATA

Apekani ensures compliance with the applicable Indian privacy laws. To deliver products and services to you and to improve our products and services, we may sometimes disclose your personal data to another company within or related to Apekani Enterprises LLP, its affiliates, and service providers. Apekani will not otherwise use, process, or disclose any information (including sensitive personal data or information) about you without your consent, which you provide by agreeing to the terms of the Privacy Policies, unless:

• the use, processing or disclosure is for one of the purposes described in or otherwise permitted by our Privacy Policies. 

• the use, processing or disclosure is required or permitted by law. 

• we believe it necessary to provide you with products or services which you have requested. 

• we believe it necessary to protect the rights, property, or personal safety of another person or Apekani; or 

• the assets and operations of Apekani's business are transferred to a third party.

ACCESS AND ACCURACY

Upon request, we will provide you with access to personal data (including sensitive personal data or information) that Apekani holds about you, except in the limited circumstances in which it is permitted for us to withhold this information. To request access to your personal data, please contact us using our contact information below. If at any time you wish to change personal data that is inaccurate, out of date or incomplete, please contact us using our contact information below and we will amend your record. If you wish to have your personal data deleted, please let us know in the same manner as referred to above and we will take all reasonable steps to delete it unless we need to keep it for legal, auditing, or internal risk reasons.

SECURITY AND STORAGE OF YOUR PERSONAL DATA

Apekani will protect your personal data (including sensitive personal data or information) in its possession or under its control by making reasonable security arrangements in accordance with the standards prescribed under the applicable Indian privacy laws, to prevent unauthorized access, collection, use, disclosure, copying, modification, disposal, or similar risks. When we no longer need to use your information, we will take steps to properly de-identify or destroy it. Unfortunately, however, no data transmission over the internet can be guaranteed secure. As a result, while we strive to protect your personal data, we cannot guarantee the security of any information you transmit to us through this Website, and you use this Website at your own risk. Your personal data is stored on secure servers that are protected in controlled facilities. We require our employees and data processors to respect the confidentiality of any personal data held by Apekani.

USERNAMES AND PASSWORDS

You can play a significant role in keeping your personal data secure by maintaining the confidentiality of any password and accounts used on this Website. Please notify Apekani immediately if there is any unauthorized use of your account by any other Internet user or any other breach of security. You are responsible for the security of your username and password (or other log-in information), and you take responsibility to ensure the confidentiality of this information.

LINKS TO OTHER WEBSITES

Apekani provides access to third party websites through this Website. These linked websites are not under the control of Apekani, and we are not responsible for the content, or the conduct of the organization accessed via a link on this Website. Before disclosing your personal data on any website, we suggest you examine the terms and conditions and privacy policy of that website.

WHAT TO DO IF YOU HAVE A PROBLEM, QUESTION OR COMPLAINT

If you have any further queries relating to our Privacy Policies, or you have a problem or complaint, please contact us at: info@apekanienterprises.com. In most cases we will ask that you put your request in writing to us. We will investigate your complaint and will use reasonable endeavours to respond to you in writing within 30 days of receiving the written complaint.

FUTURE CHANGES

From time to time, Apekani's policies will be reviewed and may be revised. Whilst Apekani seeks to minimize changes to its policies, Apekani reserves the right to change its Privacy Policies at any time by posting an updated version on this Website. Please therefore keep checking these policies to ensure you are aware of the current terms. If at any point Apekani decides to use and/or process personal data in a manner materially different from that stated at the time it was collected we will notify you by email or via a prominent notice on this Website, and where necessary we will seek your prior consent.